Terms and Conditions

AquaBridge Website ID Account Service

Please read these Terms and our Privacy Policy carefully before clicking “Place Order” or proceeding payment to place an order. When placing an order using or through the Website, you agree to be bound by these Terms and our Privacy Policy. Please do not place an order if you do not agree to these Terms or our Privacy Policy.

You may contact us by visiting the Website or via the contact form on the Website if you have any questions about these Terms or our Privacy Policy.

Definitions and interpretation

“AquaBridge” refers to AquaBridge International Pte Ltd. (Registration No.: 199301803Z, Registered Office Address: 15 Seletar West Farmway 1, Singapore 798123), a company incorporated in Singapore under the Companies Act (Cap. 50);

“Account” means a relationship that is established between a User and AquaBridge’s network or online services. User accounts are assigned a Username. Passwords are mandatory for registrations and subscriptions to AquaBridge’s online services.

“User” means any individual or entity who has been permitted by AquaBridge to have access and use the Account service upon the terms and conditions for online transaction or who has been provided with a Login ID, password, and/or digital signature or other identification or verification information by AquaBridge from time to time for access and/or use of the Account service;

“Account service” means the whole or part of the structured electronic system of AquaBridge hosted by AquaBridge via the internet on the Website which facilitates the login and access or use of AquaBridge websites, as upgraded or modified by AquaBridge from time to time;

“Contract” means a contract made or to be made between the Parties for the provision of the Account service by AquaBridge upon these terms and conditions and such other terms and conditions as may be agreed to by the Parties in writing;

“Parties” means both AquaBridge and the User and “Party” means either of them;

“Authentication Method” means any or any combination of Login ID, password, and/or digital signature or other methods stipulated by AquaBridge from time to time for access and/or use by the User of the Account service;


Access to the My Account service is granted by AquaBridge. By accessing and using this service, you signify that you have read and you agree to all of these conditions and notices. If you do not agree with any of these conditions, please discontinue access immediately. AquaBridge shall be entitled at any time to deactivate or revoke any password, and/or Login IDs issued to the User;

You shall be solely responsible for protecting the confidentiality of the Login ID, password, digital signature and/or other Authentication Method which may be provided to the User for access of the Account service, and shall not share these with, or transfer them to any third parties and shall immediately notify AquaBridge of any unauthorised use of the same.

Use of the Website

Unless otherwise expressly consented by AquaBridge in writing beforehand, these Terms shall be the only terms governing User’s use of the Website and shall supersede all other terms. These Terms are of great significance to both parties as they create a legally binding agreement between us that protects your rights as a valued customer and our rights as a business. You agree that you will be deemed to have read the Terms and accepted in whole the content thereof once you have placed an order. You agree that:

  • You can only use the Website to make legitimate enquiries and place legitimate orders.
  • You will not place any speculative, false, or fraudulent orders. We will be entitled to cancel any order and report to the relevant authorities if we have reasonable grounds to believe that the order bears the above characteristics.
  • You promise to provide us with accurate email and postal addresses and/or other contact information, and confirm that we can contact you using such information when necessary (see our Privacy Policy for details).
  • We will be unable to complete your order if you fail to provide us with all necessary information.

By placing an order with the Website, you warrant that you have reached the legal age specified by laws of the Singapore and are legally capable of signing a binding agreement, and that you are fully responsible for the authenticity of all information in your order. You hereby confirm that we have provided you with and drawn your attention to information about the goods or services contained in your order (including but not limited to quantity and quality, price or cost, delivery time and method, safety precaution and risk warnings, after- sales service, and civil liability), and you have read and totally understand the foregoing information before placing orders on the Website.

Contractual Details

Information specified herein and details on the Website shall not constitute an offer, but an invitation to treat. Any contract signed between you and us in respect of any goods shall only come into effect after your order has been accepted by us. If we did not accept your order but the payment has already been deducted from your account, the payment will be fully refunded.

To place an order successfully, you will be required to follow the online shopping procedures and click “Authorise Payment” to submit the order. After submitting the order, you will receive an email from us acknowledging that we have received your order (the Order Confirmation). Kindly note that your order only constitutes your offer to us to buy one or more items of goods from us, and the Order Confirmation does not represent our acceptance of your order although the payment may have been deducted from your account. All orders are subject to acceptance by us. We will confirm such acceptance to you by sending you an email confirming that the goods have been delivered (the Delivery Confirmation). The contract between both parties for the purchase of goods (the Contract) will take effect officially after we have sent you the Delivery Confirmation.

Rejection of Orders

We reserve the right to withdraw any goods from the Website and/or remove or edit any materials or content on the Website at any time. We will make reasonable efforts to process all orders, but in exceptional circumstances that render us unable to process an order after we have sent you an Order Confirmation, we reserve the right to decide any time at our sole discretion that we are unable to process the order.

We will not be liable to you or any other third party for our withdrawal of any goods from the Website (whether it has been sold or not), removal or editing of any content on the Website, or refusal to process or accept an order after we have sent you an Order Confirmation.


According to the provisions of Clause 5 above and except for any exceptional circumstances, we will endeavour to fulfil your order for goods listed in the Delivery Confirmation by the delivery date set out in the Delivery Confirmation. If no expected delivery date is specified, delivery shall be made within fifteen (15) days of the date of the Delivery Confirmation.

Reasons for delay may include causes related to:

  • Customised goods;
  • Special goods;
  • Unforeseen circumstances;
  • The delivery area;
  • Wrong information provided by you, such as a wrong delivery address.

If we fail to complete delivery of goods on the delivery date due to any reason, we will notify you promptly, in which case you may either confirm you still need the goods and extend the delivery date or cancel the order and receive a refund of all payments previously made. Our delivery service is available 365 days a year.

For the purpose of these Terms, the “delivery” shall be deemed to have occurred or the goods shall be deemed to “have been delivered” once the goods has been signed off on and received at the agreed delivery address and the proof of signature and receipt have been submitted.


To Customer:

Unless otherwise expressly provided herein or under the Contract, any notice to be given by AquaBridge to the User under these terms and conditions or the Contract shall be deemed to have been served on the User if the notice is sent by:

Email to the email address – provided by the User in his/her application for the use of the Account Service or such other latest email address as may be specified in writing by the User to AquaBridge.

The User shall immediately notify AquaBridge of any change in his/her email address.

To AquaBridge:

Unless otherwise expressly provided herein or under the Contract or unless otherwise specified by AquaBridge, any notice which the User is required to give to AquaBridge under the Contract Us shall only be deemed to have been served on AquaBridge if the notice is sent:

By email, to:
Attention: Customer Service Communications

By telephone call, to:
(65) 6481 1266
or to such other email address or means as may be notified by AquaBridge on its websites from time to time.


The User acknowledges and agrees that:

AquaBridge is not responsible and shall not be liable for any hyperlink to any other website and any reference to any website, entity, product or service is not an endorsement or verification by AquaBridge of such website, entity, product or service, or responsible for the content of any of the foregoing; and

AquaBridge shall not be liable in any way for any damages, losses, costs, expenses, liabilities or compensation, whether direct or indirect, which arise from or are in connection with the access and use of the Account Service by the User or any breach of security, delay, corruption or destruction of data or systems (including not limited to those caused by any virus or other malicious code), transmission error, inaccessibility (whether in connection with upgrading or modification of the Account service, failure or insufficiency of the technical facilities or otherwise of the User) of the Account service or any part thereof, whether due to the negligence of AquaBridge or its officers, employees, agents, contractors or otherwise.

Exclusion of Liability

In no event shall AquaBridge or any of its affiliates or subsidiaries be liable for any damages whatsoever, including but not limited to any direct, indirect, special, consequential, punitive or incidental damages, or damages for loss of use, profits, data or other intangibles, or the cost of procurement of substitute goods or services arising out of or related to the use, inability to use, unauthorised use, performance or non-performance or reliance upon this service even if AquaBridge has been advised previously of the possibility of such damages and whether or not such damages arise in contract, tort, equity or at law.

Intellectual Property Rights

Any use of materials on the Account service and AquaBridge websites, (including alteration, modification, distribution or republication) without AquaBridge’s prior written consent is prohibited.

Alteration of Terms of Use

AquaBridge reserves the right to revise these Terms and Conditions at any time without notice and the User hereby agrees to be bound by such change.

Severance of Terms

If any provision of these Terms and Conditions is determined to be invalid or unenforceable, then such invalidity or unenforceability shall not have any effect on any other provision of these Conditions of Access, all of which shall remain valid and enforceable.

Governing Law and Jurisdiction

These Terms and Conditions are governed by and shall be interpreted in accordance with the laws of the Republic of Singapore. The User hereby irrevocably submits to the non-exclusive jurisdiction of the courts of the Republic of Singapore.